Under Complicated LLC ("Under Complicated LLC," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or communicate with us.
Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Business or service address
Any information you provide when requesting a quote, onboarding, or using our AI services
Communicate via SMS, phone calls, email, or chat (when enabled)
Improve our website, services, and marketing efforts
Deliver and optimize advertising campaigns
SMS & Communications
By providing your phone number, you consent to receive text messages from Under Complicated LLC.
You must be 18 years of age or older to use this SMS service.
These messages may include:
Appointment confirmations and reminders
Service updates
Customer support responses
Promotional messages (if you opt in)
Message frequency may vary. Message and data rates may apply.
Opting In
You may opt in by:
Submitting a form on our website
Requesting services
Providing consent during communication
Opting Out
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Consent to receive SMS messages is not a condition of purchase.
Data Sharing Policy
We are committed to protecting your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt‑in data and consent will not be shared with any third parties except aggregators and providers necessary to deliver SMS services.
Information may be shared with subcontractors strictly for operational purposes (e.g., customer support).
We do not sell, rent, or share customer data for marketing purposes under any circumstances.
We may provide limited access to trusted service providers strictly for operational purposes and only to the extent necessary.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
Improve website functionality
Analyze website traffic
Support advertising efforts through platforms such as Facebook (Meta)
You can control cookie preferences through your browser settings.
Data Security Practices
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. This includes secure systems, encryption where applicable, and restricted access to sensitive data.
Data Retention
We retain personal information only for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Third‑Party Services
We use GoHighLevel (GHL) as our primary platform for:
Customer relationship management (CRM)
Funnel and website hosting
Communication (SMS, calls, and email)
Automation workflows
Appointment scheduling
GoHighLevel acts as a data processor and stores customer data, communication records, and form submissions on our behalf.
We may integrate additional tools in the future (such as payment processors or automation platforms) strictly for operational purposes.
Your Rights & Choices
You have the right to:
Request access to your personal information
Request corrections or updates
Request deletion of your data (where applicable)
Opt out of communications at any time
To exercise your rights, please contact us using the information below.
Opt‑Out Instructions
You may opt out of communications at any time:
SMS: Reply STOP
Email: Use the unsubscribe link (if applicable)
Direct Contact: Reach out using our contact information
Children’s Information
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18. If we become aware that such information has been collected, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
Under Complicated LLC 3132 Astor Ave Columbus, OH 43227 United States