Welcome to Under Complicated LLC (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website, software tools, AI systems, and related services. By accessing or using our services, you agree to these Terms.
1. Agreement to Terms
By using the website located at https://undercomplicated.com and any related AI, automation, or consulting services provided by Under Complicated LLC, you agree to comply with and be bound by these Terms.
By using our services, you represent that you are at least 18 years of age. If you do not agree to these Terms or do not meet this age requirement, do not use our services.
2. Description of Services
Under Complicated LLC provides AI‑powered business solutions, including but not limited to:
AI automations
AI voice agents and chat agents
Workflow design and optimization
CRM setup and management
Lead generation and communication systems
Software integrations
Consulting and strategy services
We use GoHighLevel (GHL) and other third‑party platforms to deliver these services. Through these systems, you may receive communications via email, phone calls, voicemail, and SMS (text messages), provided you have given appropriate consent.
Some services may involve the use of AI models, machine learning tools, or automated decision‑making systems. You acknowledge that AI outputs may vary and are not guaranteed to be accurate, complete, or error‑free.
3. User Responsibilities
By using our services, you agree to:
Provide accurate and complete information when requested
Ensure you are at least 18 years old
Maintain the confidentiality of any login credentials, API keys, or system access we provide
Use our services only for lawful purposes
Provide proper consent before receiving SMS communications
Ensure your contact information remains current and accurate
You are responsible for any actions taken using your accounts, credentials, or systems connected to our services.
4. Acceptable Use
You agree not to:
Use our AI systems for fraudulent, harmful, or unlawful purposes
Attempt to reverse engineer, copy, or replicate our proprietary workflows, prompts, or automations
Interfere with or disrupt our website, software, or systems
Attempt to gain unauthorized access to any systems, data, or accounts
Use our services to send spam, unsolicited messages, or non‑compliant communications
Use AI outputs in ways that violate applicable laws, regulations, or platform policies
We reserve the right to suspend or terminate access for violations of acceptable use.
5. Payments & Billing
Payment terms for AI services, subscriptions, or consulting will be communicated at the time of agreement. You agree to pay all fees as outlined in your service agreement, invoice, or subscription plan.
Failure to make timely payments may result in suspension or termination of services, including access to automations, AI agents, or software systems.
All payments are non‑refundable unless otherwise stated in writing.
6. Intellectual Property
All content, workflows, prompts, automations, software configurations, branding, and materials created by Under Complicated LLC are the exclusive property of Under Complicated LLC and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content or system we create without prior written permission.
Custom AI workflows, prompts, and automations built for you remain our intellectual property unless a separate written agreement transfers ownership.
7. Disclaimers
Our AI services are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee that:
AI outputs will be accurate, reliable, or error‑free
Automations will function without interruption
Third‑party platforms (such as GHL) will operate without issues
AI systems will produce specific business results or outcomes
Communications will always be delivered without delay
AI systems may generate unexpected or incorrect outputs. You agree to review and verify important information before acting on it.
8. Limitation of Liability
To the fullest extent permitted by law, Under Complicated LLC shall not be liable for any:
Indirect, incidental, special, or consequential damages
Loss of revenue, profits, data, or business opportunities
Errors or inaccuracies generated by AI systems
Issues arising from third‑party platforms, APIs, or integrations
Your sole remedy for dissatisfaction with our services is to discontinue use.
9. Indemnification
You agree to indemnify and hold harmless Under Complicated LLC, its owners, employees, and affiliates from any claims, damages, or expenses arising from:
Your use of our AI systems
Your misuse of automations or communications
Your violation of these Terms
Your violation of applicable laws or regulations
10. Termination
We reserve the right to suspend or terminate your access to our services at any time, without notice, for conduct that violates these Terms or is harmful to our business, systems, or reputation.
Upon termination, access to AI systems, automations, and software configurations may be revoked immediately.
11. SMS Messaging Terms
Types of Messages
By opting into SMS communications, you agree to receive appointment‑based, account‑related, and periodic messages related to our AI services, including onboarding, updates, support notifications, and promotional content.
Opt‑Out Instructions
You can cancel SMS messages at any time by texting STOP to (757) 520‑4970. After sending STOP, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.
These Terms shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
13. Changes to Terms
We may update or modify these Terms at any time. Changes become effective upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.